Vacantes en Malta de agente de centro de atención al cliente

DESCRIPTION

Are you looking for an exciting job abroad? This one might be for you!

Customer Service is the core of our client. As a Customer Service Specialist, you will be the main point of contact for our client's customers. This means you will understand their issues from their perspective, at the same time you'll be having extensive knowledge on systems and multiple ways to solve customer's problems.

What would you be doing?

Representing our client in all customer contacts, giving the best service via email, phone, and live chat - part of excellent customer service is building retention with customers, making them feel welcomed, and special, and ensuring that they are enjoying fully their casino experience.

Communicating with the customers in a gentlemanly manner, in writing as well as verbally - our client expects their Specialists to show respect, honor and personal responsibility, and the ability to keep cool in every situation.

Building and maintaining relationships with existing and new customers - our clients key goal is to establish trust with their customers. In order to do so, it is vital to listen and understand. The customer service department's goal is not only to help the players. Our clients aim is to make their players choose to play at our client over any other casino whenever they’re looking for a fun casino experience.

Identify and report improvement areas according to company procedures. As you will be the first one handling customer's issues and understanding them from their perspective, our client wants you to forward your feedback forward to their Product & Tech departments as this enables them to constantly improve their platform in a way that clearly reflects their customers’ perspective.

Providing top-class service by:

Helping our client's customers with all their inquiries

Clarifying Terms and Conditions when it is needed

Explaining how to use the games and services

Assisting customers with ongoing marketing campaigns

Logging tasks by company guidelines

Helping out Payments & Fraud specialists in upholding the security of the company and preventing fraudulent activities

Advising players on responsible gaming tools and acting proactively on players' gaming patterns

Escalating and following up on customer cases when needed

Helping out with translations if needed

Requirements:

Experience in Support / Customer Services

Fast typewriting

Excellent written and verbal communication skills

Native Swedish speaker and fluent in English

Previous experience in iGaming or keen interest in sports or casino games

Flexible and willing to work daily/evening shifts

Which are the benefits?

Paid flights + 2 weeks paid accommodation to get you started

Private health care insurance

Free breakfast and lunch

Wellness allowance

Birthday leave

Company and Team building events

Required language: Swedish