Swedish Customer Service Representative – Riga. Letonia

About Riga

The cost of living is relatively affordable, making it an attractive option for individuals and families. Riga also boasts excellent educational institutions, a high standard of healthcare, and a well-connected public transportation system. The city’s central location in the Baltic region allows for easy exploration of other European destinations. An international company in Riga is looking for new employees for their customer service team. You will become part of an office environment with colleagues from around the world!

*For this position, you must be a have an EU passport*

Click here if you want to read more about moving to Latvia.

We Offer

    Development opportunities (Career growth: product specialist, team leader, shift manager)

    Social activities/events

    Health insurance

    Performance bonuses

    Gym membership, coach sessions

    There is a gaming room and kitchen which employees can use

    Friday is fruit and vegetable day,

    Free coffee

    Relocation package (flight and 1 month accommodation)

About the Company

Our client is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers. More than 29.000 trained customer service professionals delivering services in 33 languages to over 400 clients in 20 countries and more than 50 service centers across the world.

The job

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

    Act as a single point of contact for phone calls, chat and emails from users regarding

    Provide customer service to clients

    Assist and communicate with customers via various channels, including phone

    Answer customer inquiries and guide them if they have issues with the product

    Handle complaints

    This position is full-time (40 hours per week)

    Support customers directly on the ground at major events around the world

Any other tasks as required

Your qualifications

You speak and write Swedish at a native level and you are fluent in English.

Experience in customer support is both recommended and an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem solving skills with good inter-personal relationship building skills.

Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely