Reservation Coordinators. Vestland. Noruega

Our Outdoor Recreation Reservations department helps hundreds of customers from all over the world plan memorable outdoor experiences.

Our Reservation Coordinators are true adventure experts. Their knowledge and experience help guide customers through the booking process over the phone or through email. They are able to answer in-depth questions about our tours and liaise with our operations team to ensure every customer has a positive experience, from the moment they first contact us to the day of their adventure.

Responsibilities & Duties :

• Inbound and outbound sales online, via email and in person at frontdesk.
• Provide outstanding customer service and handle all customer queries
• Book adventures, take payments and correspond with customers
• Manage reseller relationships, build contacts and maintain relationships with stakeholders
• Develop positive relationships with customers and manage feedback effectively
• Help support marketing and promotions to drive sales throughout the season
• Greet clients and assist with the check-in process
• Provide instructions for rental equipment (MTB, Sea Kayaking and Standup-paddle-boarding)
• Communicating changes to client numbers to the operational team in a timely manner
• Prep audio-video equipment at the return of the trip
• Handle and edit photo and video material for sales and promotion
• Assist with online and social media marketing efforts
• Assist with scheduling and logistics as bookings are received
• Understand and assist in emergency protocols

Qualifications :

• Excellent written and oral communication skills in English. Norwegian language skills are a strong asset

• Outstanding sales and customer service skills

• Outgoing, confident fun personality with strong people skills

• Excellent time management, planning and organizational skills

• Ability to multi-task and maintain strong attention to detail

• Ability to work in a fast paced, high pressured environment

• Patient, understanding and ability to deal with customer concerns

• Fully computer literate with knowledge of Pages and Numbers (same as MS Word and Excel)

• Knowledge of social media is considered an asset

• Knowledge of video editing is considered an asset

EXTRA QUALIFICATIONS

The qualification below is a strong asset for the candidate:

Knowledge of ADOBE softwares as: Photoshop, Indesign, Ilustrator, Premiere

Konowledge of Wordpress

Konowledge Social Media plattform management

Work Schedule :

Our reservations office is open from Monday to Sunday, with extended hours until 6:00 pm in peak season.

Training will be given (flexible dates) and candidates must be available to work weekends.

CONTRACT FROM

Available Positions: 1 in total.

• One position from May to October 2024.
• It's a full-time (100%) offered from June - August, and it's 80% during May, September and October

COMPENSATION

We offer competitive pay and incentives to our employees and compensation is based on experience.

Reports to: Company Director

HOW TO APPLY

Please email your resume and cover letter to the attention of the General Manager: joboutdoornorway.com with the title "Reservation Coordinator"

As a minimum reference you shall include the following infos below:

The CV must contain at least:

• Your full name, ID number and/or Passport number if you are foreigner
• Date of birth
• Address & contact info
• Work history with the task description. Job duration and the company Manager's phone number and e-mail for reference
• Educations & Certification levels
• Language skills and level of proficiency
• Courses and training qualifications
• Copy of Driving License and details about your driving experience

Note: If you have any extra qualifications or relevant work experience in the Outdoor Recreation field you are a strong asset.

Let us know about any other interesting skills and hobbies you may have.

We strongly recommend Norwegians apply. Applications can be submitted in English or Norwegian.

We are looking forward to hearing from you. Apply now!

Krav til kompetanse

• Degree in outdoor recreation, Tourism, Marketing, or Design or related field
• Outstanding sales and customer service skills
• Excellent time management, planning and organizational skills
• Fully computer literate with knowledge of Pages and Numbers (same as MS Word and Excel)
• Excellent spoken and written English; Norwegian language is a strong advantage as well as any additional language skills;

Ønsket kompetanse

• Driver's License class B (class BE is an advantage). Must be able to drive manual cars or willing to learn.
• Outdoorsy

Personlige egenskaper

• Reliable, self-motivated and enthusiastic with strong communication skills and the ability to talk with people from different cultures and backgrounds
• A strong interest in learning and educating guests about local culture & history
• Must be able to work on a team environment
• Outgoing, confident fun personality with strong people skills
• Provide instructions for rental equipment (MTB, Sea Kayaking and Standup-paddle-boarding)

Om arbeidsgiveren:

We are extremely passionate about delivering unforgettable experiences in the outdoors for our clients as well as being extremely committed in continuing to develop our own personal skills in the process.

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We strive to employ individuals with a personal commitment to professionalism, safety and deliver exceptional levels of customer service. Outdoor Norway guides enjoy working in a team environment, leading and coaching a variety of outdoor activities and creating memorable experiences for our guests.

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We have access to some of the best skiing, sea kayaking, whitewater river rafting, mountain biking, river kayaking, hiking trails, lakes and so much more here in Voss. It's an outdoor adventurer's dream city and we are sure you will love it as much as we do.