Join Our Team as a Swedish Customer Service Advisor

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Do you have strong communication skills (Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Valencia!

As a Customer Service Agent, your responsibilities include:

    Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)

    Assisting customers with installations and new settings of their terminals

    Troubleshooting reported issue

    Maintaining a good customer relationship

What we are looking for:

    Strong communication/social skills

    Positive attitude towards changes

    Service-minded and able to handle conflicts in a constructive manner

    Team player

    Strong listening skills

    A solution-oriented approach without losing eye for detail

    Ability to solve things independently and take ownership of your work

    Motivation to contribute to our customer satisfaction and business success

What you need:

    Native level of Swedish (written and spoken)

    Excellent level of English (written and spoken)

    Tech-savvy: the ability to work with different IT systems and programs

    Flexibility with regard to working hours (including evening and weekend shifts)

    Customer Service / Tech support experience is a plus, but not a must

What’s on offer:

    Multicultural, fun and friendly work environment

    Internal growth opportunities (amazing opportunities for career progression)

    Extensive paid training

    Permanent position and competitive salary

    Unlimited coffee, fresh fruit during office days

    Free online Spanish lessons (outside working hours)

    Comprehensive support for mental health and well-being

    Great staff parties – a very important part of the team building!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.