IT Support Associate. Dublin. Irlanda

We wish to appoint an IT support Associate position for our internal IT department. This role is a full-time permanent position working 39 hours per week Monday - Friday.

Key responsibilities:

•    Provide first point of IT Support contact for all Mazars staff across the network.

•    Troubleshoot technical issues to resolution and/or escalate to senior staff.

•    Assist with the management of service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.

•    Assist with the management of Citrix infrastructure in conjunction with the MSP.

•    Assist with the resolution of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.

•    Monitor the performance of Mazars Citrix Infrastructure, ensuring any issues are appropriately escalated and ultimately resolved.

•    Provide technical assistance to project teams.

•    Develop an understanding of IT Security and Mazars polices to help ensure that system and data security is maintained at a high standard, ensuring the integrity of the Mazars network is not compromised

•    Develop an understanding of Mazars operational systems and infrastructure.

•    Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.

Ideal Candidate:

•    Curious mind demonstrating a willingness to learn

•    Help Desk experience would be advantageous

•    Familiarity with Citrix would be an advantage

•    Familiarity with any of the following: LAN, Windows Server, Windows Desktop, Citrix, Microsoft Office, VMWare

•    Must be customer service orientated

•    Must be Solutions oriented and possess excellent problem-solving skills

Remuneration:

Starting salary for this position will be €35,000.