Healthcare Cleaning Supervisor. Irlanda

The successful candidate will: The successful candidate will be responsible for but not limited to: Service Provision:

• Deputise in the absence of the Site Manager.

• Ensure the delivery of services to meet the needs and exceed the expectations of the customer, within the scope of the contract.

• Build a strong relationship with the customer and ensure that the rest of the team follow suit, in accordance with their role.

• React in a timely manner to any issues that arise and support their resolution.

• Continually assess the need for and monitor the availability and serviceability of all uniforms, site-specific clothing, PPE, equipment and materials.

• Appropriate allocation of staff to ensure site schedule and specification are met

• Achieve and improve all site operational key performance indicators (KPI). People Supervision and Development:

• Assist with the recruitment, training, development and performance management of cleaning operatives.

• Manage attendance appropriately, and follow relevant HR procedures.

• Be dynamic in leading the team to deliver best in class customer service.

• Create a harmonious working environment and proactively manage conflict at the source, escalating as appropriate.

• Maintain a fair and inclusive working environment, free from discrimination or prejudice. Administration

• Ensure all paperwork is accurate, recorded, maintained and updated

Doc: NCC01 Revision No: 5 07/07/2020

within the allotted timeframe, for example the weekly rosters, payroll data, annual leave requests, employee files etc.

• Validate proof of delivery on orders received, escalate any discrepancies and support resolution.

• Manage the delivery of the contracts to agreed budget. Quality Management and Health and Safety

• Ensure and promote a safe working environment.

• Carry out training, including tool box training.

• Report all incidents, accidents and near-misses in line with policy.

• Complete relevant audits and questionnaires, and take remedial actions where improvement is required. Candidate requirements:

• Excellent Customer service skills with a customer focus and a proven record of working within a customer facing role.

• Fluent in the English language with excellent communication skills both written and verbal.

• Strong leadership, motivational and organisational skills, not to mention the ability to delegate.

• Experience in cleaning offices, production , labs etc.

• Experience working within a results-oriented environment.

• 2 years cleaning/supervising experience.

• IT literate including knowledge of Word, Excel and Outlook.

Benefits

• Flexible working hours

• PPE provided on-sites

• On-going training with certification

• Career Progression

• Refer a Friend Scheme

• Employee Assistance Program