German-speaking Customer Support Agent to Malta!. Malta

Why work with our client?

The customer service role with our client involves assisting German and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Our client provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

What will you be doing?

Assist German and English-speaking customers via email, chat, and telephone

Collaborate with your team to achieve the best customer satisfaction and other KPIs

Translate promotional texts and customer surveys into your local language

Manage customer accounts

Follow company policies and practices regarding player safety, protection, and responsible gaming

REQUIREMENTS

Who are you?

Strong communication skills in German and English, both written and verbal

Proficiency in Microsoft Office

Background in customer service (face-to-face, online, or via phone calls)

Ability to multitask and manage time effectively

Additional language skills are considered a plus

OFFER

What does our client offer?

Lunch provided between Monday to Friday on site

Wellbeing allowance per year

Work from home allowance

Hybrid model

2 weeks of remote work (abroad)

Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

Milestone birthday

Private Health Insurance

Temporary Total Disability & Personal Accident Insurances

Life & Corporate Travel Insurance

Discounts with local companies in Malta

Optional Pension Plan

Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Required language: German