Export Sales Support – Italian Markets (Maternity Cover)

Duties & Responsibilities

•    Input orders on internal computer system; check pricing and stock availability

•    Managing out of stock items and customer expectation

•    Generate and manage Quotations, Sales Orders

•    Invoices & Credit Notes, credit control and reminders for reimbursement of the amounts overdue

•    Inbound telephone sales: promoting existing and new product offering to existing customer base

•    Customer service (dealing with a portfolio of Italian & other European customers-managing technical enquiries, liaising with fitters and Flair’s technical department to solve the customer query in a timely manner

•    Export sales administration and export customer account management

•    Liaising with couriers to quote and organise transport/shipment

•    Desk market research, data collection and competitor analysis duties

•    Translation of marketing materials- brochures, price lists and point of sales

•    Sales report and analysis

•    Sales presentation documents

•    Attend industry Trade Shows and marketing events when need it.

•    Manage the weekly/ Stock Export dispatches

•    Organise travel when need it

The ideal candidate will be /have:

•    Fully fluent in both written and conversational Italian & English. (Proficiency in French also would be an advantage but is not essential.)

•    Excellent communication & customer service skills.

•    Experience in a similar type role dealing with exports and logistics would be an advantage.

•    Experience in marketing activities (translations, presentation skills etc.)

•    Highly organised and have a good eye for detail.

•    Good computer skills. (Working knowledge of all Microsoft Office packages).

•    Willing to travel to and work at any trade shows which the company decides to partake in.

•    A team player.