Dutch Customer Advisor for Vivino - Portugal. Portugal

Come and work with us.

Do you want to help customers everywhere to enjoy wine purchase to the fullest?

Are you Dutch native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Dutch Customer Support team.

Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.

As a customer service specialist in this project, your daily responsibilities will include:

Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication

Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way

Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback

Meet and exceed our service quality goals, compliance regulations and productivity targets

Create amazing experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Dutch (C2)

Advanced level of English (at least C1) both verbal and written

Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

High-speed internet access and appropriate conditions for remote work #LI-Remote

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Portugal

Benefits.

Signing bonus

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Required language: Dutch