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Customer Service Representative Diabetes - Dutch/French

Oferta de Oficiales de préstamos y créditos en Países Bajos

Clasificación del trabajo: Técnicos y profesionales de nivel medio : Profesionales de nivel medio en operaciones financieras y administrativas : Profesionales de nivel medio en finanzas y matemáticas : Oficiales de préstamos y créditos.

Technici en vakspecialisten : Vakspecialisten op het gebied van bedrijfsbeheer en administratie : Vakspecialisten op financieel en wiskundig gebied : Medewerkers kredieten en leningen

Descripción de la oferta de trabajo:

The Servicepunt Grensoverschrijdende Arbeidsbemiddeling is searching for a

Customer Service Representative for Medtronic.

To support the Dutch, Belgium and Swiss Diabetes Business Unit we are looking for a parttime (min. 0.8) or full time talented StartRight Ambassador with excellent communication skills in English, French and Dutch.

A Day in the Life

We offer you a position where you are responsible to drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to: Product education, Patient assessments, Additional factors such as diet, exercise and lifestyle, and Goal setting, barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs.

MAIN JOB DUTIES/RESPONSIBILITIES

•As appropriate, partner with The Field to onboard patients, monitor and intervene with "at risk" patients when necessary

•Builds positive relationships with patients; assisting with goal-setting, realizing goals, identifying, and overcoming concerns during therapy onboarding

•Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient

•Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention

•Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings

•Testing and conducting "proof of concept" sessions with patients to enhance StartRight solutions

•Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs.

•Perform other duties as assigned.

Therapy and Product Knowledge

•Use proficient disease, therapy and product knowledge to support customers

•Deliver safe and reliable customer service and support for Medtronic Diabetes customers.

•Act on training and coaching to meet quality standards and operational targets

Call Management

•Ensure on or above-target compliance with call quality standards

•Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

•Demonstrate empathy, patience and resilience while safely assisting customers

•Communicate actively and effectively with customers, to record and present clear and concise information in a timely manner - both oral and written

•Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs

•Ability to effectively handle high stress situations

País del trabajo: Países Bajos.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Nivel educativo: Educación terciaria de ciclo corto.

Experiencia: 5 años.

Tipo de contrato: Jornada completa.

Empleador: Podium 24 (Podium 24 ).

Idiomas: neerlandés; inglés.

Instrucciones para solicitar:

Om te solliciteren voor deze job, gelieve de sollicitatie procedure te raadplegen

Forma de contacto:

  • Ciudad: Maastricht; Código postal: 6221 KV; Calle: Avenue Ceramique, Número: 50
  • Teléfono: +31-(0)43-3505070

Identificador de la vacante:59624762.

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