Travel Support Representative with Swedish- Relocation to Bulgaria

Travel Support Representative with Swedish for Digital travel company- Relocation to Bulgaria

We need your expertise!

Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.

We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Swedish and English language skills, apply now.

You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals  and beyond for their trips.

Do you want standard working time? Not a problem!

Our lines are open 10:00a.m. – 7:00p.m. Mon-Fri to help you strike an excellent work-life balance!

Core Responsibilities:

Provide excellent customer service to our clients via the different channels (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)

Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy

Maintain basic knowledge of client products and/or services

Participate in activities designed to improve customer satisfaction and business performance

Track, document and retrieve information in call tracking database

Skill Requirements:

Fluent in Swedish, both written and verbal and working level of English. (With basic understanding to industry related terminologies)

Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge

High school diploma with three to six months of relevant experience is preferred

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Strong customer service skills, great communicator with ability to work as a team member

Ability to rotate shifts, as needed

What do you get from us?

Competitive salary

A bright, modern and exciting place to work, with excellent staff facilities

Medical plan fully covered by the company

Transportation allowance and Life insurance

Various career development opportunities

Annual reward and recognition events

Holiday pay

Team and Concentrix events

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Required language: Swedish