Field Service Engineer (m/f/d) (Industriemeister/in - Instandhaltung u. Kundendienst)

Stellenangebotsbeschreibung:

Company Overview

At Azenta, formerly Brooks Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Our team is looking for a new talent, starting at earliest possible time as Field Service Engineer (m/f/d)

How You’ll Make an Impact

The Field Service Engineer (m/f/d) performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of our equipment and systems generally at customer sites, to ensure proper working order.  Works under supervision following established policies and procedures to ensure company and customer quality standards are met.  Discretion and independent judgment are required resolving customer issues.

What You’ll Do

Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to our policies, procedures and work direction of supervisor or shift/site lead.

Interface with customers to ensure customer satisfaction with equipment and service levels.

Maintain a safe and clean working environment by conforming at all times to ozr and customer’s work protocols and policies.

Attain Equipment Service and Operation Certification on equipment and systems as defined.

Submit reports, such as Service and Status Reports, on all support activities as defined and required.

Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

What You’ll Bring

Associate of Science (AS) degree, technical certificate or equivalent is desired.

A minimum of 5 years related work experience is required.

Strong Electrical & Mechanical background.

Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.

Proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial.

Ability to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by the manager.

Excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.

Valid driver’s license, good driving record

Willingness to travel, domestically and internationally as needed, and be available for specific emergency on-call work.

Work performed generally will be to support global needs.  International travel is required at times.

Work schedule is to align with customer needs.

On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.

Work in cold environments.

Onsite at customer

Working Conditions/ Schedule

Requires the ability and willingness to travel extensively within the DACH region.

Our Offer

Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.

Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.

Flexible working hours are a matter of course for us.

Take advantage of the operational opportunities in a growing, modern and innovative company within the health care/life science industry.

Experience an intensive exchange of experiences and a close cooperation in a worldwide network with our customers, friends and partners.

We offer the participation in national and international company events.

After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.

A workplace that promotes your maximum.

You will participate in capital-forming benefits, numerous corporate benefits.

Positive corporate culture and practiced teamwork across all locations.

Individual development opportunities of your international competencies and language skills.

In order to provide our employees with a good work-life balance, we offer 30 days' vacation.

We have a partnership with pme Familienservice to support our employees in all life situations.

A stock program, life insurance, company pension scheme, profit-sharing and our corporate benefits program round off our offerings.

Azenta Germany GmbH

from Azenta Life Sciences

Im Leuschnerpark 1 B

64347 Griesheim

Germany

Clare Carreras

clare.carrerasazenta.com

Please apply with your complete application documents (cover letter, detailed CV, references) in English.

About us

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world's leading pharmaceutical, biotech, academic and healthcare institutions.   Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.