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Italian speaking Customer Service Specialist in Maastricht (Kundendienstberater/in)

Demanda de Empleados de centros de llamadas en Italia

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.

Impiegati di ufficio : Impiegati a contatto diretto con il pubblico : Personale addetto all’informazione della clientela : Tecnici dei centri di informazione

Descripción de la oferta de trabajo:

Stellenangebotsbeschreibung:

RELOCATION TO MAASTRICHT IS MANDATORY

For an international company, leader in the construction sector.

As Customer Service Representative, you are responsible to manage the relationships with a defined customer portfolio, driving initiatives and processes that ensure full satisfactory customer experience.

You are one of the key contacts for our customers: you ensure the best processing of their orders, you manage their complaints, you listen and deal with their observations, and you effectively coordinate any of their requests internally.

You support the sales organization in their strategy and in the ongoing projects.

Functions:

Best processing of customer requests to meet their expectations

•  Customer creation: introduce new customer information/data

• Order management: respect of the procedures in place

• Order processing: order entry, order follow-up (price management, credit situation, follow up with production, logistics), invoicing, price management (incl. transport when applicable)

• Order analysis: review/check customers information, check project information

• Inform customer (by phone, email) on products availability and any logistics matters

• Anticipate problems and inform customer and sales manager in case of issues with deliveries

• Make sure the orders are entered with the right information and deliver as per customer expectations

• Manage customer complaints (discounts/credit/debit notes) and consider how actions or plans will affect the customer

Effective communication internally and externally

• Ensure best service through an effective, optimized & proactive communication with customers by email or by phone

• Respond in a timely manner to meet customer needs and expectations

• Ensure the best support to customers in case of issues and look at solutions to solve them

• Effectively communicate with internal counter parts (sales, plants, logistics, planning, finance, credit) to obtain and provide full and correct answers to the customers

• Escalate topics and issues internally in timely manner

Sales support (when applicable, depending on the country served)

• Registrate, adjust commissions, partnership or rebates

• Issue sales statistics and handle price lists

• Make quotations in collaboration with the sales team,

• Maintain customers and project contacts in CRM in collaboration with the sales team

• Marketing: support on translation work (ie brochures/website), support on follow up after marketing campaigns & newsletters, prospecting

• Distribution of product information: inform, advice customers about miscellaneous, references for typical application, availability etc; Guide the customer to Sales & Engineers if too technical.

Requirements:

• Commercial education

• 3 to 4 years of experience in a similar function and Experience in building equipment

• Familiarity with the Microsoft Office

• Experienced with SAP Enterprise Resource Planning

• Good knowledge of Italian and English, any other European language such as Dutch and/or French are a plus

• Results oriented and proven track record in establishing and achieving ambitious goals

• Knowledge of business principles

• Customer focused

• Strong verbal and written communication skills

• Multitasker

• Sense of urgency and responsiveness

• Details oriented and works with a high degree of accuracy

• Planning and organizing skills (time and priority management)

• Reliable and flexible

• Problem solving

• Team player

Ergänzende Informationen:

Anforderungen an den Bewerber:

Erweiterte Kenntnisse: Kundendienst

País del trabajo: Italia.

Número de puestos: 10.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Catenon Iberia S.A..

Instrucciones para solicitar:

Gewünschte Bewerbungsarten: über die JOBBÖRSE Geforderte Anlagen: Geforderte Anlagen: Lebenslauf, Zeugnisse Stellenangebot-Details in der Jobbörse der BA aufrufen: 10000-1179084228-S

Forma de contacto:

  • Dirección: Catenon Iberia S.A., CV General Peron 38, 28020 Madrid, Spanien
  • Correo electrónico: mbeckcatenon.com

Identificador de la vacante:10000-1179084228-S.

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