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Customer Service Representative French (h/f)

Clasificación del trabajo: Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Otros vendedores : Vendedores por teléfono.

Dienstverlenend personeel en verkopers : Verkopers : Andere verkopers : Televerkopers

Descripción de la oferta de trabajo:

EMPLOYÉ SERVICE CLIENTÈLE FRANCAIS (H/F)

 

Careers that Change Lives

 

To support our Service & Repair Customer Care Service we are currently looking for a fulltime customer focused and accurate Customer Service Representative to  work cross business.

 

 

 

A Day in the Life

 

We offer you a position where where you offer day-to-day support in Medtronic's Order-To-Cash  processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support.

 

We expect you to be able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction.

 

You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes.

 

Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with BO teams.

 

Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management:  creation in SAP, return arrangement, offer preparation & manage the invoicing.

 

To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.

 

Consulter l'offre d'emploi sur le site du Forem

País del trabajo: Países Bajos.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Empleador: Medtronic.

Instrucciones para solicitar:

Please apply through our website:  https://jobs.medtronic.com  

Forma de contacto:

  • Sitio web: https://jobs.medtronic.com

Identificador de la vacante:NOE_3096207.

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