Customer Service Consultant with Polish (m/f) (Kundeninformationsfachkraft)

Stellenangebotsbeschreibung:

Welcome aboard!

Our skilled global teams of airline professionals ensure the highest quality of service for our passengers. We are driven to be best. We at Lufthansa InTouch contentiously upskill and train our colleagues; boost their product knowhow and empower them to be confident in all aspects of services for air travellers.

This includes but it is not limited to:

- General flight reservations and direct sales

- Information about our products and services

- Passenger check-in assistance

- Managing accounts for Lufthansa frequent flyers (Miles & More)

- Support Travel Agencies

Ihr Profil:

What do we look for in a candidate?

- Excellent written and verbal communication skills in both Polish   and English ;

- Ability to work rotating shifts including evenings, weekends, and statutory holidays

- Good understanding of computer systems and standard software

- Positive and ‘can do’ attitude

- Willingness to be one best self when interacting with colleagues and customers

- Previous proven experience working in a customer service role

- Eligibility to work full time with us for at least 12 consecutive months

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.