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Customer Care Service Specialist for Nets Customer Care Team DK/NO

Ofertas de Empleados de centros de llamadas en Dinamarca

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.

Almindeligt kontor- og kundeservicearbejde : Kundeservice : Kundeinformationsarbejde : Informationsarbejde på kundekontaktcentre

Descripción de la oferta de trabajo:

Are you ready for new challenges? We are looking for a Norwigian speaking Customer Care Service Specialist for Nets Customer Care Team to start as soon as possible.

Customer Care Team is a team in Nets' unit area Merchant Services with customers within Settlement, Maintenance, Onboarding and Terminal tasks with highly skilled people whose main purpose is customer care of high quality within several of services.

The team serves primarily Norwegian and Danish B2B customers and collaborates tightly with a similar team, that serves the Finnish and Swedish market. Furthermore, the team is an important support for internal stakeholders within Nets. Nets is dedicated in creating a great customer experience every day, and strive to handle the incoming requests in the best possible way for the customers.

The primary area is service of tasks within the credit-card and debit-card acquiring business.

The team is a part of a customer care function with an E2E perspective, and have an ongoing process optimizing and digitizing several of Nets' work processes.

Your key responsibilities:

•    Provide unique and excellent customer service on the phone and in written Norwegian language

•    Help existing B2B customers updating their registered data and changing their set-up in our IT systems

•    Supporting customers who experience issues with their credit-card payments

•    Problem solving and fixing issues in IT systems that govern credit-card payments

•    Providing support for internal stakeholders

•    Documentation of work instructions.

Din profil

Profile and background

•    Fluent in Norwegian and English at a business level (both written and spoken)

•    Knowledge of Danish is an advantage

•    Customer-oriented approach and end-to-end focus

•    High communication skills and a professional attitude towards customer, colleagues and internal stakeholders

•    A structured and solution-focused approach.

•    Ability to understand complex systems and processes. Knowledge of SAP CRM is an advantage

•    Proactive, independent and accountable

•    Flexible and positive mindset to a changing environment

•    Excellent cooperation and interpersonal skills

•    Ability to make the right priorities in a busy environment

•    Understand the importance of treating sensitive data with care and according to legal rules

Nets welcomes candidates from a wide range of backgrounds, for instance candidates from the payment industry, financial services, customer service and support functions, and candidates with technical or science backgrounds.

Om företaget

Prisbelønnede StudentConsulting er et af Skandinaviens største og førende rekrutterings- og bemandingsvirksomheder med fokus på unge i starten af deres karriere. Takket være vores omfattende netværk og mangeårige erfaring har vi rekrutteret over 11.000 personer det seneste år. Vi tilbyder interessante og udfordrende stillinger indenfor områder såsom it, teknik, økonomi, administration, HR, markedsføring, kundeservice, salg, industri, produktion og logistik. Find din fremtid på: www.studentconsulting.dk

País del trabajo: Dinamarca.

Número de puestos: 1.

Tipo de puesto: Determinado.

Tipo de contrato: Jornada completa.

Empleador: Studentconsulting Sweden AB (Publ).

Instrucciones para solicitar:

Identificador de la vacante:23793934.

Ver las 759 ofertas de trabajo de Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas ofertadas.

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