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Community Operations Analyst - Turkish - Evening shift

Ofertas de empleo en Irlanda

Descripción de la oferta de trabajo:

With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skillfully manage mass amounts of uploaded material daily.

Main Duties:

•    Assist client’s community and help resolve inquires;

•    Investigate and resolve issues reported on client’s platform;

•    Spot and scope scalable solutions to improve support of community of users;

•    Enforce client’s Terms of Use by monitoring reports of abuse;

•    Identify inefficiencies in workflows and suggest solutions;

•    Escalate issues outside company policy to global team.

    Essential Competencies:

•    Strong personal resilience with the ability to operate in a pressured and fast paced environment.

•    High adaptability and positive approach to challenges.

•    Ability to make decisions and to solve problems, effective Time management and Prioritization skills, working as part of a team and consistently achieving KPIs.

    Candidate Experience:

•    Fluent in market language and English, alongside cultural understanding of the market.

•    Flexible in working in a faced paced environment with different projects to work on.  

•       Degree/1+ years professional experience preferred.

Benefits

•    Free canteen onsite in client site during shift hours, Health Care & Extensive Training & Development.

•    Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.

País del trabajo: Irlanda.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Cpl Solutions Ltd.

Instrucciones para solicitar:

Identificador de la vacante:2159260.

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